TRAINING EXPERTS SHARE SOME SECRETS
PACT TRAINING PRESENTS AT NY SHRM MEETING
What’s the best way to increase retention rates? According to two members of PACT Training, diversity training can go a long way toward helping middle managers retain more of their best employees. That was the message of the firm’s Co-Directors and founders, Joyce St. George and Frank Canavan, who spoke at the January 26th meeting of the Employee Relations/EEO/ Diversity Committee.
“There is a direct link between managing diversity effectively and leadership skills,” explained St. George. She reminded the audience that most employees are promoted for their technical skills, not people knowledge. They may not understand managing people – or the new expectations of today’s employees. Because of this, they may need formal training to become more effective managers.
“There are many ways to teach people how to better approach employees and get the most our of their staff,” said St. George