THE FOUR R’S OF CUSTOMER SERVICE: A GUIDE TO CUSTOMER SERVICE
Service organizations are struggling to stay afloat as economic, social, and political waves of change bombard resources and personnel. Quality of service has become the focus as tight budgets and stressed employees contribute to a tense environment. In these changing times, organizations must somehow invigorate their organizational culture to foster breakthrough customer service and inspire dedicated employees.
Customer service isn’t a task – it’s an attitude. Understanding the relationship between quality customer service and employee dedication is a key to growth and financial success. PACT’s Four R’s of Customer Service links organizational goals to employee and customer loyalty, satisfaction and value.
The Four R’s – Relationship, Respect, Responsiveness, and Results – capture the essence of exceptional service by increasing skills in providing quality service to meet the needs of diverse communities, as well as internal customers within the organization. This practical and skills-based program helps participants hone their abilities to show respect, address unique needs of customers, build relationships, be responsive, and produce results.