CHANGING FACES, CHANGING NEEDS: CULTURAL COMPETENCE IN HEALTH CARE SETTINGS
“Health care organizations are struggling to respond effectively to the needs of people from racially, ethnically, culturally and linguistically diverse groups. Cultural competence within health care systems remains a great challenge…” –Tawara D. Goode, Director, National Center for Cultural Competence
Building a culturally competent organization is an enormous challenge, but it is currently mandated for health care institutions. To succeed in cultural competence, organizations need to increase their understanding of the changing nature of their client base, and create a workforce that reflects those clients.
Based on the work of the National Center for Cultural Competence, this program intro¬duces concepts and practices in cultural competence. Stages of cultural competence are introduced and are depicted through PACT’s drama-based training to highlight organiza¬tional practices and employee behaviors that influence cultural competence. Emphasis is placed on building skills in assessing the dynamics of cultural implications on client services and increasing cultural competence in health care facilities.