Giving the Steam a Tea Kettle
PACT’S Three-Part series on managing conflict, Hostility and Violence in the Workplace.
Tension. Stress. Conflict. They’re as much a part of today’s workplace as overflowing e-mail boxes. The American workplace is fertile ground for anxiety and aggression, as employees are asked to do more in less time, while job promotions and security fade. In spite of this potential for “steam” in the workplace, there is little training on how to defuse incendiary interactions with customers or co-workers.
Giving the Steam a Tea Kettle is a series of three programs that focus on how we understand, identify and manage hostility and aggression. It is designed for organizations that want to reduce tension and conflict in the workplace safely and constructively, with an emphasis on preventing volatile or litigious situations.