Product Quality Control
  • PACT’s approach produces a more valid and reliable learning experience because of the up-front investigation PACT undergoes to know the company as a system; the sensitivity in making sure participants can feel safe and save face even while alerting the group to behaviors that need to be challenged; and especially the way PACT talks with rather than talks to participants.

    –University of Georgia Professor

  • I think this seminar was very helpful. Principles learned today can be beneficial both in my professional and personal life.–Long Island College Hospital Customer Service Trainee

  • The training session was very well organized and presented. I can really use the strategies in my daily routine and interactions with others.–Long Island College Hospital Customer Service Trainee

  • I really enjoyed witnessing the real-life scenarios and interacting with the trainers. This technique allowed us to experiment with different supervisory approaches.–Lutheran Medical Center Leadership Trainee

  • I received very positive comments from the participating managers, even from those who tended to be more cynical toward training. They especially liked the Structured Improvisation™ exercises to practice the skills learned in the class.–Cerus Corporation VP of Human Resources

  • I’ve been an employee for 16 years and you’re giving me hope again. Thank you.–Long Island College Hospital Customer Service Trainee

  • I must say that throughout my years of attending various training courses this was the best presentation and the trainers were the most prepared.–NYC Dept. of Homeless Services Supervisor

  • Because the program was designed for this organization, the training exercises reflected our realities, which made them more effective.–Health Plus leadership Trainee

  • Participants appreciate having the opportunity to practice real skills in the classroom, rather than just being told about what skills are needed.–Long Island College Hospital V-P of Nursing

  • The strongest part of training was the pre-work done by the PACT staff. By knowing the workings of the team’s environment using and understanding our verbiage and tools, the training was personalized for the team. The examples were real-life and solutions became attainable.–AT&T Trainee

  • I felt as if the instructors came to my practice and actually saw how things worked there. They helped me a great deal with the different steps to approach specific problems that I come across on a daily basis.–Long Island College Hospital Leadership Trainee

  • Thank you for creating a realistic and successful Hostage Negotiation workshop. Your approach is sophisticated and impressive, and your professionalism, innovations and enthusiasm heightened our awareness of negotiation and tactical skills as well as managerial capabilities needed to counter a crisis.–US Military Academy Provost Marshall

  • I was amazed by PACT’s ability to bring this to a level of reality. Being in the real world — what a powerful tool!–AT&T Trainee

  • I had the chance to see PACT trainers bring the real world into a learning environment more effectively than anyone I’ve ever seen. These are the sharpest educators I’ve seen.–University of Georgia Professor

  • This was the best seminar I’ve ever attended. The energy level and perceptive nature of the trainers were extremely impressive, especially the job specific research that made the simulation realistic and enjoyable.–Kraft General Foods Trainee

  • I have attended many training’s and in-services during the past 14 years and this by far was the most educational and fun one. I wasn’t bored one bit. Great job!–Long Island College Hospital Customer Service Trainee

  • Hats off to PACT for presenting believable characters and providing an important learning opportunity for our students. There was a certain magic created in the training sessions and that intangible ingredient will have a far reaching impact on the Rutgers community.–Rutgers University Health Educator

  • This was the most applicable diversity information I have received to date.–Lucent Technology Trainee

  • The impact of our presentation was evident during the session; even those who thought themselves to be the most sophisticated and in touch with their feelings were moved to tears.–Woodhull Medical Center Administrator

  • This was the most exhilarating, realistic and relevant learning experience the participants have had in their careers. I would highly recommend this to all levels of management.–Merrill Lynch Manager